Support Desk Administrator

Location
St. Ives
Salary
Up to £18500 per annum
Posted
13 Jul 2018
Closes
10 Aug 2018
Ref
00085162
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This company is a privately owned and fiercely independent nationwide supplier of maintenance services.

Their clients rely on them to manage offices, commercial properties, retail sites, schools, universities, hospitals, hotels, laboratories, luxury residential units and historic listed buildings.

Job Description
You will be part of a team providing a central point of contact for our clients, engineers and department. The Support Desk is a fast paced department dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.

Location
St. Ives, Cambridgeshire

Key Responsibilities
- Respond to phone calls, emails and electronic forms
- Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
- Logging all requests in the appropriate software, ensuring all relevant information is recorded. Requests are categorised accurately and prioritised in accordance with their agreed impact and urgency
- Ensure that all owned requests are resolved
- Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
- Use effective communication to proactively manage customer expectations

Necessary Skills
Essential:
- Proven ability to accurately follow procedures
- Comfortable and professional on calls and emails
- Adaptable and flexible to change
- Ability to work under pressure with a can do attitude
- Organised and able to multi task
- Excellent time management
- Work well as part of a team

Desirable:
- Previous work in Business Administration

Remuneration
£18,500 with a bonus scheme

Full-Time Role

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