Bookings Administrator - Kingston
Bookings Administrator - Kingston Sports Generation has been created to provide high quality coaching and development in a number of sports. The basic principle behind our coaching philosophy is to build confidence and develop skills in order to maximize potential and build a greater understanding of the specific sport itself. At Sports Generation we recognise that one of the major challenges for parents is encouraging their children to participate in sport. We are experienced in improving confidence levels, which in turn improves skills base and fitness, all factors which we believe are crucial in motivating children to continue to take part in, and to actively enjoy, their chosen sport. Summary of Position To take bookings and record data accurately alongside the Swimming Co-ordinator and other team members. Liaise with the teaching team daily keeping them informed of any changes to their classes/lessons and registers. ADMINISTRATION Contact with existing and prospective clients in relation to classes and trials on a daily basis to offer classes in the program for swimming and other sporting activities which may come on stream in the future. Provision of support and client contact is expected to be more significant during termly priority booking periods and promotional events. Accuracy of recording of class changes within the established systems is business critical, therefore attention to details must be: Deliver quality customer service within 24 hours to all new and existing clients. Contact all teachers weekly to discuss classes and review registers and also the trials. Provide support to office team as required on all matters relating to client contact and promotion when required. Product Knowledge KEY- understanding the local market and the company’s needs. Understand and assimilate Sports Generation philosophy and translate this to the pool and in client communications. Understand the location productivity targets. Keep up to date with marketing efforts of Sports Generation to be able to talk knowledgeably with clients and prospective clients for retention and promotional purposes. Knowledge of location protocols. Competencies Word/Excel/Powerpoint and marketing platforms Able to demonstrate working under pressure and to tight timelines Fantastic organisational skills Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement on any changes.