NOC IT Technical Support Analyst (Tier 1) - Infrastructure Solutions
NOC IT Technical Support Analyst (Tier 1) - Infrastructure Solutions ProviderSolihull£18,000 - £22,000 plus shift allowance + Extensive Benefits PackageAbout Us:We have 25 years’ experience of delivering IT services to a wide range of customers across varied markets and locations. As well as being expert in complex infrastructure solutions, we also have a business software division specialising in the Microsoft Dynamics suite of applications and a Business Advisory Consultancy.Our Head Office is located in Burgess Hill in Sussex with Midlands Offices in Solihull in Birmingham, with Service desk teams based across both sites. We employ just under 200 staff located around the country.We hold a variety of Industry accreditations including ISO 20000, ISO 27001 and BS 25999, plus being an ‘Investor In People’.The NOC IT Technical Support Analyst (Tier 1) Opportunity:As a member of the Network Operations Centre, you will play a key role in the delivery of high quality technical support for the business and customers, whilst delivering exceptional customer satisfaction and a personalised service.The role requires a 24/7 shift working basis - 2 days on 2 nights on and then 4 days off. Candidate Profile - The successful candidate:Technical Experience:Exposure and previous experience in troubleshooting relevant, common technologies such as:+ Microsoft Windows Operating Systems inc. Active Directory, Group Policy.+ Virtualisation (e.g. VMWare, MS Hyper-V)+ Enterprise Storage (e.g. Netapp, Dell EqualLogic)+ Microsoft Exchange+ Networking (basic configuration of firewalls, routers and switches)+ Citrix (XenApp & XenDesktop)Pay & Benefits:+ Basic Salary+ Annual Pay ReviewCore Benefits:+ Car Allowance (per job role/requirement) + Individual Medical Cover + Pension + Salary Exchange/Sacrifice Pension Arrangements + 23 Days Holiday (31 Days Holiday for employees on a rota – equating to 23 shifts per year)Other Benefits:+ Childcare Vouchers + Staff Referral/Introduction ‘Bounty’ + Discounted Gym Membership + Free Eye Tests + Travel Season Ticket Loan + BUPA – Health Screening – two levels availableBonus:+ Annual BonusFlexible Benefits:+ Holiday – Buy or sell up to 3 days holiday or 2 shifts (for employees on a rota) each year + Medical – Cover for partners and children in addition to individual cover+ Dental & Optical Cover – Enhance your existing Medical cover (option only available in May)+ Convert Individual Medical Cover premium into additional Flexible Benefit Allowance+ Pension – Make additional contributions into your pension plan+ BUPA – Health Screening – two levels of health screening are available+ Gym/Health Club/Sports Club Membership Fees – Use Flexible Benefit Allowance to pay for or contribute towards fees+ PerkBox – Subscribe to this Retail Discount SchemeYou may have worked in the following capacities:Managed Services IT Support, Service Desk Support Analyst, Level 1 NOC Support, NOC IT Support Engineer, IT Support Technician, 1st Line Infrastructure Support.Interested? Just Apply Below...In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.