Croner Solutions
05 Jul 2018
09 Aug 2018
Contract Type
Full Time
Who we are

Leading the industry since 1941, Croner truly are the trailblazers when it comes to HR, Health and Safety and Legal Services to thousands of businesses in the UK.

We have been recognized as a Gold Trusted Service two years in a row and also voted as a Best Companies "One to Watch" in 2018.

Job Purpose

We are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key.
The individual will deliver telephone and written HR advice and support to clients who have requested on-site consultancy support. They will also plan meetings and manage consultant diaries in a dynamic fast-paced setting.

Day-to-Day Responsibilities
  • Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with OnSite consultant support, explaining their options and responsibilities.
  • Review case files and draft on the client’s behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations and consultations.
  • Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes.
  • Work positively with consultants to effectively manage their time and client expectations.
  • Create and maintain files, system logs and other administrative tasks.
  • Work towards the team objective of obtaining repeat business.
What you Bring to the Team
  • Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focused HR role.
  • Customer service experience.
  • Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail.
  • Strongly focused on delivering an excellent client experience at all stages.
  • A positive approach in a fast-moving, busy team environment.
Why work for us

This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The office is fast-paced and busy so we are looking for someone who has a positive and can do attitude. Our benefits include;
  • 25 days holiday plus bank holidays
  • Profit-related pay up to 6% (non-contractual)
  • Childcare vouchers
  • Company pension scheme

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