Case Handler

PB Recruitment and Training
05 Jul 2018
09 Aug 2018
Contract Type
Full Time
Your role will sit within the team of asset finance litigators who engage with customers at the early stages of legal proceedings, working on undefended cases. You will undergo full training to deal with asset finance recoveries cases and utilise commercial strategies to reach a conclusion. Following your training and development, you will be given the opportunity to be accountable for your own caseload.

Main responsibilities

As a Trainee Case Handler, you will control and manage your workload effectively and efficiently using the relevant case management systems and other processes, ensuring information is kept accurate and up-to-date. Furthermore, you’ll be accountable for your workload ensuring targets, KPIs and internal and client SLAs are met.

Essential knowledge & competencies:

    Legal qualification - LLB, CILEX, LPC, etc.Excellent customer service expertiseStrong negotiation and mediation abilitiesGood written, numeracy and oral communication skills.Accuracy and attention to detail.IT literate including sound knowledge of Word, Excel and the internet.Ability to prioritise be organised and efficient.Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance.Able to integrate within a team and able to work on your own initiative.
Desirable knowledge and competencies:

    Previous litigation experienceHave worked within a law firm, financial services or another professional services organisation
You may also have experience in the following: Litigation Paralegal, Negotiation, Collections Advisor, Debt Recovery, Recoveries Services, Customer Service, Negotiator, and Conflict Resolution.

Salary: 23,000

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