Mobile Commercial Gas Service Engineer - £38-43K - London

Recruiter
Linton Recruitment Solutions Ltd
Location
London
Salary
From £38,000 to £43,000 per annum
Posted
08 Apr 2017
Closes
08 May 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Mobile Commercial Gas Service Engineer

Location: Inside of M25

Salary: £38 to £43K depending on experience etc. (building services/ commercial gas)

Travel time: NOT included

Overtime rate: 1.5 Monday to Saturday. 2 Sunday

Call out Rota: Spread between Gas Engineers during Spring/Summer and between all Engineers in Autumn/Winter

Standby Allowance: £100 + each call-out job is minimum of 3hrs at double time.

Contracts: Mainly Residential Blocks, also Education, Care homes, Commercial offices

Benefits: Van, uniform, phone, PDA, fuel card, parking credit card, £250 float, PAID WEEKLY, child care voucher scheme, holiday entitlement: 25 days plus Bank Holidays, Xmas bonus, loyalty bonus, incentive bonuses, sickness insurance 1% contribution to cover 100% of wages after 7 day deferment, auto enrolment pension

Job overview:

Working mainly in large residential blocks, commercial offices and schools providing building service and commercial gas boiler maintenance, repairs and minor installation works on both aged traditional plant to modern energy centres supplying district heat networks as a mobile engineer. A full UK driving licence is essential.

·The vast majority of works will be within plant rooms with all associated equipment, hence a working knowledge of heating distribution and ventilation systems is essential.

·Routine mechanical maintenance of associated plant items such as pumps, heat exchangers, pressure vessels and valves will also form part of the role.

·Technical building services knowledge is essential to enable operation of systems against design criteria, the ability to identify system faults and rectify or potential system or component failures to enable accurate reporting to clients.

·Key to the role is supporting other trades within DMG where gas related faults or problems have been identified, which will require good fault finding skills across a diverse range of boiler manufacturers and systems.

·On occasions, assisting other trades in their roles as and when required.

·The ability to provide accurate reporting, information for quotations including prices is essential, identify works or opportunities to improve installations and energy efficiency for the benefit of the Client.

Role Overview and Expectations:

The key focus of this role is achieving excellence in customer service at all times, through meeting all service delivery KPIs and exceeding where possible. This role includes ensuring that all Contractual Obligations are met and delivered. 

Ensuring that all the required information is maintained and completed on the issued hardware device at all times to ensure complete service delivery is recorded and tracked, Client and HSW reasons. This includes recording all parts, equipment details, tooling and safety issues with reference to the priority and impact of the task.

The role will by its nature require attendance of multi-sites in differing locations as directed by the Help Desk Coordinators, Technical Supervisors or Operations Manager to meet Operational needs and Priorities. There is a high degree of random tasking which cannot be avoided.

The Client and Company expectations are to ensure as far as reasonably practicably all essential services are maintained at all times, by its nature this may mean working past normal working hours to ensure delivery in the event of a service failure. Flexibility is essential to delivery of the role. Part of the role is the undertaking of out of hours on call engineer. This is on a rota basis throughout the year.

Role Accountabilities and Tasks:-

Service Level and Communication

  • Ensure that all service delivery KPIs are being met and exceeded wherever possible, and adhering to the ‘Fix it First Time’ principle.
  • Responsible for proactively advising clients and Service Desk on service progress, any further works required and obtaining any required authorisations.
  • Working with the Service Desk Coordinators to reduce any time wastage that is driven by non-chargeable hours on a daily basis.
  • Ensuring that all job reports are correctly completed and submitted throughout the day. This includes any incomplete jobs at the end of each day.
  • Ensuring the uniform provided is clean and presentable at all times.
  • Ensuring all tools and equipment are fit for purpose, are safe to use, and where required Calibrated and PAT Tested.
  • Managing own time effectively to ensure all daily objectives are met.
  • Ensuring adequate notice is given pre-8am of any unplanned events preventing attending work at the designated time.
  • Ensuring authorisation is obtained for all holiday requests except for emergency or unplanned events. A minimum of four weeks notification is required.
  • Service Delivery

  • Providing full details of actions and materials required, with costs to the Technical Supervisor, in order to obtain an authorisation to proceed from the Client.
  • Take ownership and responsibility of each task, ensuring all works completed.
  • Review job progress and quality on an ongoing basis, updating estimated completion times to assist in planning, analysing to ascertain whether further works are required prior to shutting down the job with an accurate status field completed.
  • Ensuring all information fields are completed, to include description of works and parts required in order to facilitate accurate quoting to the Client.
  • Liaise with suppliers and subcontractors to ensure excellent service delivery and reporting concerns to your Line Manager / Service Desk immediately.
  • Recognise and escalate any issues related to Sites or Clients to include Business threats to the Technical Supervisor or Operations Manager in a timely manner.
  • Ensure all issued PPE is fit for purpose at all times, and used at all times as required. Reporting deficiencies or further requirements to the appropriate person.
  • Ensure your own Skill based training needs or Competencies are up to date at all times. Ensure you keep yourself abreast of current trends, methods, applications and equipment particular to your own skill set.
  • Role Skills Specification

    ·Maths/English GCSE or equivalent

    ·Gas Safe Registered

    ·Current Competency (Legislative) in own Trade and across all elements of Commercial Gas

    ·Level 3 or above qualification in Building Services.

    ·OFTEC

    ·Heat Network Experience

    ·Electrical Qualification

    ·Level 1 or 2 Qualifications in supplementary Trade

    ·H&S Site Based Qualifications

    GENERAL SKILLS / KNOWLEDGE

    ·Excellent organisational skills

    ·Ability to multi task in high pressured environment

    ·Good numeracy / literacy skills

    ·Excellent communication skills, in verbal and written English

    ·Good people skills

    ·Knowledge of maintenance IT software systems. (PDA) or digital tablet

    ·Good general IT skills

    ·(Microsoft Excel/Word/Outlook)

    ·Technical report writing

    EXPERIENCE

    ·Previous HVAC experience

    ·Previous experience working for service provider in customer facing role

    ·Full understanding of legal and technical issues around primary trade

    ·Previous experience within building services company

    ·Previous experience of pricing and sourcing materials

    ATTRIBUTES/ BEHAVIOURS

    ·Excellent customer service ethos

    ·Thrives under pressure

    ·Self-starter/pro-active

    ·Keen to learn and develop self

    ·Flexible

    ·Positive/enthusiastic/Cheerful

    ·Good attention to detail

    ·Conscientious

    ·A “people person”/people orientated

    ·Empathetic

    ·Good at problem solving, Logical

    ·Ability to handle difficult people / situations