Audio Visual Technology Manager

Recruiter
Prospero Recruitment
Location
London
Salary
From £25,000 to £30,000 per annum
Posted
08 Apr 2017
Closes
08 May 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Key Job Responsibilities

Technical delivery

Directs day to day floor operations including setting, striking and operation of AV equipment for hotel customers in accordance with Standard Operating Procedures whilst at all times portraying a polished and professional image. Supervise security, inventory control, transportation and maintenance of equipment.

Account management

Provide outstanding customer service to clients by establishing excellent working relationships with hotel staff and executives, client representatives, company team members. Proactively encourage end clients to provide feedback through the customer feedback questionnaire. Mentor direct reports and also provide an excellent level of customer service.

Sales development

Manage and proactively execute the company sales process through advanced client contact. Improve and leverage the location and property’s market position and share.

Financial and information management

Manage an efficient and profitable AV (and Business Centre) operation. Focus on revenue maximization and cost control accordingly with the Standard Operating Procedures. Complete standard and as needed reports accurately and on time. Actively participates in overall company programs/committees where applicable.

People development

Maintain a positive employee relations environment for all team members. Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. Lead by example in portraying a polished, professional image.

Job Requirements

  • A HNC, bachelor degree or equivalent, in an AV related subject or hospitality based subject would be desirable
  • Experience of working within the hospitality industry is desirable
  • At least 3 years live technical experience of working with AV equipment is essential (audio, video, lighting or rigging)
  • At least 1 years supervisory experience
  • Previous experience of advanced sales
  • Competencies

  • Can do attitude
  • Excellent customer service
  • Quick learner
  • Ability to work flexibly between locations and working hours
  • Business awareness
  • Ability to work both within a team and individually
  • Effective leader
  • Excellent communication
  • Works well under pressure