Customer Account Executive

Recruiter
A & B RECRUITMENT
Location
Swindon
Salary
From £17,000 to £18,000 per annum Plus OTE £27,000
Posted
08 Apr 2017
Closes
08 May 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
To manage the commercial relationships of a portfolio of customers. Proactively contact customers to maintain a consistent high level of service whilst identify further business opportunities. To maximise customer retention by defending fees and promoting the features and benefits of the product.
KEY ACCOUNTABILITIES -
  • Developing strong customer relationships for a set portfolio of accounts to ensure value added service is delivered with profitable outcomes.
  • Monitor account behaviour and proactively manage customers with up & down turn trends to explore account penetration, cross selling and up selling opportunities.
  • Retain accounts by effectively handling objection calls and defending the fee model through card promotion, negotiation and referrals to Group companies.
  • Achieve targets and contribute to service delivery levels, including those related to productivity and sales through negotiation, customer responsiveness and competitor awareness.
  • Handle account closures by solving the customers’ problem and undertake activities to ensure retention targets are met.
  • Answer inbound customer enquiries and fulfill through to complete resolution
  • Contingency for the Contact Centre as and when the business requires.
  • Adaptable to help with project work, pilots and reviews as outlined by the Contact Centre Manager.
REQUIRED -

  • At least 12 months' sales and customer service experience in a related environment
  • Sound financial and commercial understanding
  • Excellent telephone manner and keyboard skills coupled with proven strong communication, negotiation and closing skills
  • Be self-driven, tenacious and have a positive attitude at all times whilst being impervious to rejection.

BENEFITS -

Monday - Friday 9:00am - 5:15pm

Salary £17,000 after probation up to £18,000 OTE £27,000

  • Pension 3% Employee 5% Employer
  • Free Private medical insurance with Bupa (taxable benefit)
  • Discounted AA Breakdown cover £25.20 for 12 month’s cover including home start (you can have up to 3 vehicles for £25.20 each)
  • 25 day’s annual leave buy / sell option in November
  • Discounted Denplan (around £8 per month covers everything)
  • Employee fuel card offering pump price fuel savings
  • My work offers – online discounts
  • Site benefits, free parking, subsidised canteen, Costa Coffee and Free Gym facilities