What's the role all about?
We are on the lookout for energetic people from all backgrounds who can provide top class customer service. You would be talking to our customers, hoteliers and airlines ensuring that every holiday runs smoothly. If you want to work for a company that will develop your skills and reward your success, then we may have the perfect role for you. With a starting salary from £16,000 ranging to £17,500 (depending on experience). We encourage progression in this role and if you learn quickly and want to become part of the On the Beach success story with experience, development and a can do attitude you could earn up to £19,000pa.
Key aspects will include:
·To care about our customers, dealing effectively with requests and treating every customer as an individual.
·To ‘own’ customers queries and try to resolve them first time round if at all possible.
·To liaise with hotels and airlines to solve customer queries quickly and efficiently
·Providing excellent customer service and promoting On the Beach with passion.
·To take pride in consistently achieving personal KPI’s.
·To be adaptable to change in a fast paced, fun business.
·Listen to our customers and don’t be afraid to be innovative.
·Full time and part time hours available working on a shift basis typically between the hours of 8am-8pm Mon - Fri and 9am-7pm Sat and Sun.
We also offer:
·Casual dress code
·Staff discount on holidays
·Free car parking
·On the Beach Share Incentive Plan for all employees with 6 months service.
·Contributory pension scheme
Based in our contact centre in Cheadle, South Manchester.
The On the Beach Story
We are proud to be one of the UK’s leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we proudly send over one million happy customers away on their perfect beach holiday every year. With huge opportunities for growth, we’re on a long-term mission to become Europe’s leading online retailer of beach holidays, so our story’s only really just begun…
Please apply with CV and covering letter