Senior Developer / Lead IVR Systems Developer

Bluetownonline Ltd
Hemel Hempstead
£45000 - £55000 per annum
08 Apr 2017
08 May 2017
Contract Type
Full Time

Job Title: Senior Developer

Location: Hemel Hempstead

Salary: £45,000 - £55,000 DoE + excellent benefits & superb working environment

Job Type: Full Time, Permanent

Our Client is an established technology company based in Hemel Hempstead. They provide large businesses in the UK and Internationally with customer self-service and payment solutions using speech, SMS, web and mobile apps. Their solutions help companies meet the challenges of engaging customers and remove the pressure of inbound calls on contact centres.

They are seeking a senior developer to join their experienced Interactive Voice Response (IVR) development team.

You will have at least 5 years' commercial IVR development experience. This role provides an opportunity to work on a range of projects across the company's portfolio of clients, that run on their industry leading speech enabled telephony platform.

Our Client uses a variety of technologies to deliver solutions: Voice XML (VXML) & call control XML (CCXML), Nuance ASR (GRXML), JavaScript, PHP & MySQL.

Working in project based teams; you will be expected to work autonomously at times, grasp concepts quickly and communicate ideas and questions clearly with the team and project stakeholders.

Key responsibilities of the role include developing a range of projects, such as:

  • Interactive Voice Response (IVR) systems
  • Work with frontend and backend developers to create bespoke client integrations

Required technical skills

  • At least 5 years Commercial development IVR experience working in a team environment
  • Excellent communication skills - written, verbal and interpersonal
  • Voice XML / CCXML and Nuance ASR
  • Solution / architecture design
  • Desire to learn and continually improve
  • Solid knowledge of JavaScript
  • Comfortable with version control (we use Github)

Advantageous knowledge & experience

  • Familiarity with the Linux command line
  • Previous employment at PCI compliant organisation
  • Web application security
  • Computer Telephony Integration (CTI)

Company Culture

They work in an award winning, colourful, dynamic and collaborative environment where you will find flexibility, an open plan office and excellent opportunities for career growth. Their cross-departmental teams work on exciting projects, releasing new technologies to a wide range of clients.

With over 250 colleagues spread across the globe, they're a friendly bunch with a lot of knowledge and exciting plans. They're serious about what they do, but they definitely have a sense of humour. The Company is brimming with friendly, energetic and creative individuals, who are proud to be a part of their unique success story.

If you are an innovator and love to find creative solutions to challenges, are passionate about helping customers provide exceptional service and a great team player, then you should consider working here at this Company.

What's on offer?

  • Flexitime with core hours (10am - 4pm)
  • Relaxation floor (lunch area, quiet room, pool table, Xbox)
  • Free tea, coffee, fresh fruit and snacks
  • Simply Health & private medical insurance group membership (eligible after probationary period)
  • Share schemes
  • Pension scheme and Life assurance
  • Well-being initiatives, such as in-house Reflexology and Sports Massage
  • Focused on education and training (technical talks with internal and external speakers)
  • Bike to work scheme (with a secure bike shed)
  • Discounted offers
  • Team days and Volunteering events
  • Employee Recognition schemes
  • Christmas & summer company events
  • Discretionary annual bonus

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience or relevant job titles of; Senior Developer, Experienced Commercial Development, Lead Developer, Senior Web Application Developer, IVR, Voice XML, CCXML, Solution Design, Architecture Design, Linux, PCI, Web Application Developer, JavaScript Developer, PHP Developer, MySQL, IVR, Interactive Voice Response may also be considered for this role.