Capita - Legal, Financial & Regulatory Services
Permanent, full-time 37.5 hours per week (on a rotational shift basis between the hours of 8am-8pm Monday to Friday and 9am to 1pm Saturday)
Starting salary £21,000 to £27,000 per annum depending upon experience
We are looking for experienced Mortgage Advisers, passionate about delivering a fantastic customer service.
This is a genuinely exciting time to join as we experience considerable growth in this area.
Who are we?
We are Capita, the UK's leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
We manage all types of commercial secured collaterised loans on behalf of lenders and investors, as well as residential mortgages (including Buy to Let), lifetime mortgages and small balance commercial mortgages for consumers and SMEs.
What will I be doing?
Providing mortgage advice to customers and delivering the highest in professional standards. Adhering to all defined risk and regulatory requirements whilst offering a friendly service, ensuring the customer's needs are met through tailored solutions.
You will act upon customer feedback trends and opportunities; implementing measures which will create an unrivalled customer experience, inspiring them to buy from us, stay with us and recommend us to others.
We will empower you to be accountable for managing customers through mortgage life events and moments of truth with professionalism and integrity to maximise the customer experience and Customer advocacy.
What skills and experience will you have?
Fully CeMAP Qualified
Industry experience with up to date regulatory and market knowledge
Contact centre / call centre experience preferred
Experience of developing strong customer relationships
Confident in using multiple computer systems
Excellent communication skills both written and verbal
A minimum of 4 weeks training to give you all the knowledge you need to get started, plus a dedicated Team of Trainers, Coaches and Team Managers to support you throughout your career with us.
You will receive a competitive starting salary of £21,000 - £27,000 per annum depending on your experience and level of qualification. 23 days holiday (rising to 27 days with service), pension scheme, company life assurance, FREE parking, onsite canteen, as well as access to voluntary benefit options including; child care vouchers, share save scheme, additional life assurance, shopping voucher, holiday buy (up to an additional 5 days) and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What to do next…
Sound like the perfect job for you? Then we'd love to hear from you! Click the 'apply' button today!
You may have experience of the following: Customer Service - Mortgage Services - Financial Services - Sales Advisor - Inbound - Contact Centre - Call Centre - Case Handler - Administrator - Pensions - Retail - Hospitality - Travel
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.