Software Support Team Leader/Developer (LAMP) - Kentish Town

Nanotek Ltd
08 Apr 2017
08 May 2017
Contract Type
Full Time

Software Support Team Leader/Developer (LAMP) - Kentish Town - £40K - £55K

Essential Skills and Competencies:
? We would expect in excess of 5 years’ experience developing and ideally supporting complex
bespoke web-based applications
? Development experience using PHP, MySQL and any of the major Frameworks
? Experience in liaising and interacting with Clients
? Experience working in an Agile environment would be a bonus
? Excellent written and spoken English

Our client are looking for someone to lead and manage their small but busy in-house dedicated Software Support
team where you will be first point of contact for any software bugs, issues or change requests raised by Clients. As the role is client-facing, you must have experience liaising directly with clients and must be a
clear thinker as well as a strong communicator.
This is a hands-on coding role, so you will need to have a software development background using LAMP
technology, with experience and a desire to work within a software support environment. You must be
experienced and capable of juggling a number of activities in parallel whilst maintaining clear
communications with clients and peers. You will be responsible for managing the end-to-end lifecycle of
support calls, enquiries & tickets which will include:
? Understanding the nature, severity and impact of support calls, tickets and enquiries
? Accurate recording of all information along with any additional data that might assist with issue
resolution (screenshots, steps to reproduce etc.)
? Basic system troubleshooting to replicate or verify the reported issues
? Advanced troubleshooting through gaining a clear understanding of our bespoke applications at a
business and technical level including configuration and environment.
? Making coding changes, testing and facilitating bug fixes and managing software releases
? Allocating issues to Support team members and managing issues through to resolution
? QA and testing of all software changes from across the team before code is released
? Constantly managing clients expectations with regards to the progress of issues
? Escalation to development teams if issues cannot be resolved within the Support team
? Mentoring junior support programmers
The role would suit someone who is self-motivated and passionate about delivering and maintaining high
quality software. You must be a hard-working and a dedicated team player to fit in our busy but relaxed
working environment. This is a fantastic opportunity for someone looking for a challenge and to take a lead
on the company’s software support team.