Operations Assistant (insurance related admin & customer care - no sales)
Due to planned and continued growth, another Operations Assistant position has become available with this lovely company in Kings Hill, specialising in insurance.
The role of Operations Assistant is an interesting combination of insurance related administration with a strong customer focus but NO SALES.
In order to meet the requirements of this interesting position, although there is no ideal candidate, any previous experience gained within an insurance setting in an administrative capacity would be helpful, although this could be ideal for someone dynamic, with good administrative capabilities, a great attention to detail, good A Level results, wishing to pursue a career along these lines.
AN OUTLINE OF THE POSITION AND THE EXPERIENCE WE ARE SEEKING IN AN INDIVIDUAL:
As an Operations Assistant, you will be working within a friendly and professional Insurance Claims Team, set in a modern, spacious office setting, assisting in the provision of outstanding levels of customer service and completing high quality administration on behalf of their clients and policy holders.
In essence, you will handle INBOUND CALLS from customers and policy holders, wishing to register new claims on their helplines, updating their system with information, handling any basic enquiries, completing administrative tasks to a high standard, working within specific time frames, but ultimately you will excel in delivering outstanding levels of customer care (working to the principles of Treating Customers Fairly, or as you would wish to be treated) and generally assisting with the smooth transition of their claims journey. The only outbound calling you will make, would be to update a client with their claim status, when required.
You will of course receive training and support in order to work in line with both industry and company quality standards.
FULL TIME POSITION
36.25 hours per week, every week, Monday to Friday
The department is open between the hours of 8am and 6pm.
Your 36.25 hours would be on a rostered basis between these hours.
For the right candidate, if you were not able to start until 9am, there is a possibility that this could be accommodated, providing you could work until 6pm, when rostered.
ADDITIONAL SKILLS WE ARE SEEKING:
Good experience of handling incoming calls
Excellent administrative skills
Good IT skills
Excellent verbal and written communication skills
The ability to prioritise workloads and work to deadlines where required
Exceptional interpersonal skills
A high standard of personal motivation and initiative
Strong customer service capabilities including problem resolution skills
A high attention to detail
Please be aware that because these roles are within financial services, successful applicants will have to undergo basic screening, at no cost to the individual, once a job offer has been made.
To apply please send an up to date CV in Word.