Quality Assurance Officer

Coast Specialist Recruitment
08 Apr 2017
08 May 2017
Contract Type
Full Time

A Lender based in Stockport has an excellent opportunity for a Quality Assurance Officer to oversee Broker Sales.

The successful candidate will conduct regular quality assurance checks of the work completed by the Sales Teams; this is a very fast paced environment that deals with both customers and brokers.

Main Duties:

  • To complete quality sampling activities of to identify whether performance levels are in line with policies, procedures and regulation, and to support the delivery of good service to customers and intermediaries.
  • Review of advice given during the sale of products
  • Conduct feedback sessions with the team following quality reviews, to provide them with constructive and positive feedback to support their development and performance improvement.
  • Maintain an accurate log of all sampling activities completed in line with the T&C and Quality Assurance Policies, to provide an audit trail of colleague development and regulatory compliance.
  • Identify trends across the Sales Teams' performance and make recommendations for training and development


  • Proven experience in a B2B Quality Monitoring role
  • Experience of working within Financial Services
  • Proven experience of coaching or training staff
  • Proven experience of providing feedback to improve performance
  • Excellent communication skills, both verbal and written
  • Proficient in Microsoft Word and Excel
  • Excellent attention to detail
  • Capable of working with people at all levels both internally and externally
  • Significant interpersonal and negotiating skills
  • Self-driven with determination to succeed in a fast-paced environment
  • Proven ability to work to targets and deadlines
  • Excellent organisational and time management skills

If you would like to apply for this vacancy, please contact John Lawrie