1st Line Support
1st Line Support, Basingstoke, 24k
Austin Fraser is currently looking for a Support Analyst to be the first point of contact for our well-established financial based in Basingstoke. This role would be perfect for someone looking to kickstart their career in a dynamic and passionate team. Responsibilities:
? Supporting incidents through a ticketing system and answering phone queries
? Analysing tickets through the helpdesk system
? Prioritising incidents based on severity
? Amending existing and creating new members of staff using Active Directory and Exchange and phone systems
? Setting up various IT equipment for meetings
? Passionate about IT!
? Experience in a IT based role
? Have a willingness to learn and want to work as part of a team
? Confident in a fast paced environment
? Good telephone manner and communication skills
? Pay attention to detail, be proactive with problem-solving skills If you are looking to start your career in a dynamic, fun, progressive environment then please apply now!