1st Line Support

Recruiter
Austin Fraser
Location
Basingstoke
Salary
18000.0000
Posted
08 Apr 2017
Closes
08 May 2017
Contract Type
Permanent
Hours
Full Time

1st Line Support, Basingstoke, 24k

Austin Fraser is currently looking for a Support Analyst to be the first point of contact for our well-established financial based in Basingstoke. This role would be perfect for someone looking to kickstart their career in a dynamic and passionate team. Responsibilities:

? Supporting incidents through a ticketing system and answering phone queries

? Analysing tickets through the helpdesk system

? Prioritising incidents based on severity

? Amending existing and creating new members of staff using Active Directory and Exchange and phone systems

? Setting up various IT equipment for meetings

? Passionate about IT!

? Experience in a IT based role

? Have a willingness to learn and want to work as part of a team

? Confident in a fast paced environment

? Good telephone manner and communication skills

? Pay attention to detail, be proactive with problem-solving skills If you are looking to start your career in a dynamic, fun, progressive environment then please apply now!