Technical Support Engineer (Java) / Software Support

Recruiter
YourRecruit IT Ltd
Location
Reading
Salary
45000.0000
Posted
08 Apr 2017
Closes
08 May 2017
Contract Type
Permanent
Hours
Full Time

Salary: £45,000 - £55,000 plus outstanding benefits package and career progression!

Skills: Technical Support. 3rd Line. Core Java. Java EE. Java Application Servers: Apache Tomcat, JBoss, WebSphere, WebLogic, Development Tools. Console. HAR. SSL. Networking Concepts. Linux. SQL.

  • Do you have a deep technical knowledge of Java based software applications?
  • Do you have the ability to code in Java (university or self-taught ok)
  • Do you want to work for an incredibly successful global software organization?

Then we have an outstanding opportunity for you! Read on…

This is a fantastic opportunity to join an exciting organization who have developed their own incredibly successful, internet based interactive intranet and collaboration platform, with offices globally and head offices in the USA. My client is all about working together; if you are looking for a fun, inspiring environment where people love their work and do some of the best work of their lives, this is it!

The successful candidate will need to be incredibly passionate about providing an in-depth technical support for customers, and will have a thirst for making a real difference in the customer experience of an innovative, cloud based software.

The Technical Support Engineer Duties:

  • Owning the resolution of issues in complex customer deployments.
  • Answering both technical and non-technical questions for customers.
  • Identifying, reporting, and patching bugs in our application code.
  • Making recommendations on areas of process improvement.

Ok, over to you! Our perfect Technical Support Engineer:

  • Commercial 2nd/3rd Level Technical Support exposure in a large systems server environment
  • Advanced analytical, problem diagnosis, troubleshooting and resolutions skills
  • Good working knowledge of:
    • Core Java and Java EE
    • Java Application Servers: Apache Tomcat, JBoss, WebSphere, WebLogic
    • Troubleshooting capabilities of common Browsers: Developer Tools, Console, HAR
  • Experience of SSL, key exchange (public and private)
  • Networking concepts: TCP/IP, HTTP, CDN
  • Experience of working in a business critical 24 x 7 Service Support environment
  • Installing, patching and configuring Java applications
  • Experience using CLI on Linux
  • Experience writing and executing SQL statements against Postgres, Oracle or MySQL
  • BS in Computer Science or equivalent technical training and professional work experience

In addition, any of the following would be a fantastic bonus:

  • Jenkins, Git, SVN, Maven, IntelliJ, Eclipse, NetBeans
  • Familiar with using RESTful APIs
  • Experience of troubleshooting LDAP and SAML SSO configurations
  • Experience with the Struts and Spring frameworks

In return, our client can offer the opportunity to be part of something huge! With an outstanding culture and working environment, and a very strong benefits package, our client can offer something special! Sound interesting and something you would love to be part of? Call us today!

Skills: Technical Support. 3rd Line. Core Java. Java EE. Java Application Servers: Apache Tomcat, JBoss, WebSphere, WebLogic, Development Tools. Console. HAR. SSL. Networking Concepts. Linux. SQL.

The successful candidate will need to have a keen interest in working in the education sector. Our client is a leading national organisation within the learning sector. They are one of the largest and fastest growing multi-site organisations in the UK. Offering excellent career progression and benefits. The ideal candidate would be a self-starter, who are proactive and hard-working, with experience in a similar role.

Skills: Technical Support. 3rd Line. Core Java. Java EE. Java Application Servers: Apache Tomcat, JBoss, WebSphere, WebLogic, Development Tools. Console. HAR. SSL. Networking Concepts. Linux. SQL.