Senior Customer Service Executive

Recruiter
JET2
Location
Leeds
Posted
04 Jul 2018
Closes
18 Aug 2018
Contract Type
Permanent
Hours
Full Time

Reporting to the Customer Service Team Leader, the Senior Customer Service Executive will be responsible for resolving our customers' concerns and responding to correspondence both pre and post travel in line with our Company guidelines.

The role will include dealing with all escalated customer correspondence and liaising with internal teams and 3rd party suppliers to fully investigate any points raised. You will also assist the Team Leader in allocating work and conducting quality monitoring, being the owner of letter templates and maintaining and updating these on a regular basis. Training new starters and deputising for the Team Leader in their absence is another key element to this role.

The successful candidate will have extensive customer service experience, be a strong communicator and passionate about delivering a consistently friendly service to our customers. The role would ideally suit someone from a high volume customer service background with experience in complex queries and dealing with customer complaints.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

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