2nd / 3rd Line Infrastructure Engineer

Coburg Banks Sales
05 Jul 2018
07 Aug 2018
Contract Type
Full Time
2nd / 3rd Line Infrastructure Engineer
Based in Darlington
Salary up to £28,000

A well established and highly successful IT support company is currently looking to recruit an Infrastructure Support Engineer at their Darlington office. Offering an attractive salary, this is a fantastic opportunity for a highly skilled IT professional to join an ambitious and forward thinking business with a loyal and growing client base.

The Role
You would play a lead technical role, providing a high standard of 2nd / 3rd line support to clients ranging from 10 – 2000 users, supporting and troubleshooting issues across a range of technologies and services, including…
o Microsoft operating systems and applications
o Server and storage hardware
o Antivirus and encryption products
o Network infrastructure
o Microsoft 365
o Azure

You would be expected to ensure all queries are resolved in a timely and professional manner and that exceptional customer support is provided, acting as an escalation point and influencing the team to seek continuous improvements.

The Candidate
The role will suit an experienced IT support technician with a good knowledge of a wide range of systems, applications and interfaces, plus a willingness to learn new technologies. Proficiency with the following technologies is essential…
o MS Office desktop applications, Office365, and Microsoft Server 2008 – 2016
o Windows 7-10 OS support
o Backup technologies
o Exchange, SQL and Sharepoint

You will have an enthusiastic and can-do attitude and a real passion for IT, with strong infrastructure background and an interest and experience in cloud technologies. You will be a well organised and flexible individual with strong communication skills and excellent problem solving and analytical ability.

The Company
Based in Darlington, a provider of managed IT services, solutions and expertise, with a loyal and growing client base. You would play a key role in their current upward trajectory as well as receive great opportunities for advancement and skills development.

This role may be suitable for you if you have a background as any of the following: Infrastructure Engineer, 2nd Line Support Analyst, 3rd Line Support Engineer, 3rd Line Support Assistant, 2nd Line Support Assistant, Helpdesk Operator, Helpdesk Assistant, IT Support, IT Support Team Leader, Service Desk Analyst, IT Technician, IT Support Technician.

We are acting as a Recruitment Consultancy for this role

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