Senior Sales Consultant

T.M. Lewin
05 Jul 2018
07 Aug 2018
Contract Type
Full Time
T.M. Lewin has an exciting opportunity for a Senior Sales Consultant
to join us on a full-time basis at our store in Milton Keynes.

We are truly proud of our history. As the original shirt makers in
London, the first T.M. Lewin store opened in Jermyn Street in 1898. Mr
T.M. Lewin himself developed the first buttoned down shirt, setting
the tone for the shirt we know and love today. We now have close to
100 stores in the UK, with new stores opening in countries across the
rest of the world, including Europe, Singapore and Australia. Fashions
may have changed since 1898 but excellent craftsmanship, quality,
service and value remain the driving force behind the T.M. Lewin brand
and are some of the qualities we look for in our colleagues as well as
our products.

As a retail Senior Sales Consultant or Supervisor at T.M.Lewin some of
your daily responsibilities will include:

* Supporting the Store Manager/Assistant Store Manager by personally
providing and ensuring the team deliver a consistent and
exceptional standard of customer service in the store and
deputising effectively in their absence in all areas of the role.

* Greet customers immediately upon entry in a polite and courteous
manner and to maintain contact

* Engage with the customer in order to fully understand their needs
and then provide the appropriate help and support to ensure a
pleasurable customer experience.

* Develop excellent knowledge of the full range of products and
unique selling points in order to promote product benefits to

* Provide advice and guidance to customers on clothing and accessory
range, best fit and measuring services ensuring their needs are
fully met.

* Always check to see if there is anything else the customer may
need, making suggestions for complimentary purchases e.g. buying a
suitable tie with a shirt, or cufflinks as appropriate.

* Carry out all sales transactions correctly and efficiently, neatly
folding and carefully packing customer purchases.

* Efficiently and politely manage after sales service via telephone
and letter, ensuring that the customer’s request or problems are
resolved in line with company policy.

* Be aware of, build and develop networks and relationships with
local corporate customers.

The Perfect Fit

The ideal applicant will have previous retail sales and supervisory
experience from a similar luxury retail environment. You should be
passionate about people with a strong customer service ethos.
Excellent communication skills are vital as you will be engaging with
a wide variety of customers as well as colleagues within the Support
Centre. You should be able to demonstrate ways in which you can
motivate and lead a team, have a good standard of numeracy and be
sales driven.

A passion for fashion is essential, we know we have a fantastic
product offering and we’re looking for you to drive sales through your
product knowledge and passion for the range. Full training and
on-going development courses are available to all employees.

You should have a flexible approach, retail is a fast moving
environment and will plan to utilise ALL of your skills, you may also
be required to cover additional days/hours to ensure adequate cover
within the store.

T.M. Lewin are passionate about our people and offer the opportunity
to work in a fun, energetic and fast paced culture. We are high
performing and provide high levels of challenge and support. In return
for your hard work you will be rewarded with generous benefits for you
and your family. Some of our benefits include: A generous holiday
entitlement which grows with your length of service, a substantial
discount for you AND your family and friends, your own choice of free
work wear, a performance related bonus scheme, anniversary gift,
LOVE2SHOP everyday benefit card offering discounts across 60
retailers, Cycle 2 Work scheme and childcare vouchers

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