Customer Service Team Leader

Location
Northampton
Salary
£32485 per annum
Posted
07 Apr 2017
Closes
05 May 2017
Ref
00067176
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
Northampton's Waterside Enterprise Zone - Capitalizes on the towns clear strengths - Its Central location, diverse economy and appetite for Success

An opportunity has arisen for a Customer Service Team Leader at this Council. The Council is working towards becoming an employer of choice with its Vision of a Northampton - Ambitious, Prosperous, Proud supported by the Values of Leadership, Integrity, Service Excellence, Challenge and Responsibility.

They are looking for a dynamic individual to support the running of their busy OSS (One Stop Shop) and CC (Contact Centre). Knowledge and experience within Housing and Wellbeing, in particular Homelessness and/or Revenues and Benefits is essential.

They are looking for someone who is continually looking at news ways to improve their service delivery. Partnership working is essential and they are looking for someone who can lead their partnership networking liaison meetings and identify new Partners to support their vulnerable customers. Please ensure examples are given showing how you meet the essential criteria.

Duties will include: -
- To manage a team of officers delivering the Customer Services in accordance with current statute
- To manage the provision of a seamless Customers Services team in accordance with the Council's policy and procedures for various departments
- To provide line support to the team with corporate and service objectives
- To undertake Team Leader responsibilities for any area within the service on a rotational basis
- To retain an in-depth knowledge of CTAX HB/CTR administration guidance together with the overpayments and monitor changes to legislations and regulation.
- To coach and mentor staff.

Please note, you will receive and application pack via email which will contain all further details. Please ensure examples are given showing how you meet the essential criteria.

Closing date: 24th April 2017, 8am.

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