Area Compliance Manager - West

Hermes Parcelnet Ltd
West Bromwich
04 Jul 2018
15 Jul 2018
Contract Type
Full Time
All About Us
The UK's largest home delivery courier network, Hermes will deliver more than 300+ million parcels this year on behalf of the biggest names in retail and our network of over 18,000+ hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 3,000 people; delivering parcels to over 190 countries.

How it feels to work for us:
Here at Hermes, we empower each individual with both the responsibility to make critical decisions, explore new ideas to achieve the best performance but more importantly, to make a positive difference to our customer’s experience!
We have consistently grown in excess of 15% each year and there has never been a more exciting time to join us!

All About the Role
Reporting to the Area Manager, the purpose of this role is to be accountable for all Compliance and management of Depot Operations in a number of key sites in and around a designated area. Ensuring processes are efficient to deliver commercial solutions through a highly motivated and dedicated team which in turn consistently delight our client and meet all our customer expectations.

You'll have accountability for specific tasks such as:
  • To support the Area Managers in delivering strategic improvements and deliverables for the growth of the business including improving client experience.
  • To lead the designated depot teams through the identification of issues and solutions that will drive improvements and deliver superior performance through the depots structure and processes.
  • To be responsive and agile to operational demands, with the ability to identify issues & solutions through data, Management Information and people engagement.
  • To work with the operational teams, other business units and wider Hermes team members to ensure the business is best placed to develop new products and commercial relationships.
  • To ensure operational targets are met and manage cost control effectively
  • To interact with existing clients where necessary, ensuring a customer focused and pro-active operation.
This role covers Bolton, Birmingham, Liverpool & Crewe

We offer you:
  • Full training along with a supported induction process
  • Car/ Cash Allowance, Laptop & Phone
  • Bonus Potential
  • 26 days holiday plus bank holidays
  • Hermes pension up to 5%
  • Life Assurance & Income Protection
All About You
You will have the passion, drive and confidence to work cross functionally across the region as part of a growing team.

Essential Skills for the role:
  • Problem solving and planning effective contingencies and solutions
  • Demonstrable ability to understand cost controls, data, reports. MI and KPI information.
  • Good understanding of planning tools, volume and forecast planning – able to labour plan to deliver of Cost Per Unit improvements
  • The ability and experience to manage multiple process operations, and P&L based on warehouse and transport
  • Experience in 3rd party logistics, transport and senior team leadership
  • Experience and evidence of running highly performing teams
  • Ability to work across function and drive a pro-active and inclusive culture in delivering a shared goal.
  • Understand the client needs and the ability to show commercial acumen.
Hermes isn't just about parcels, it's about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!
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