Customer Service and Support Administrator

06 Apr 2017
04 May 2017
Recruitment Genius Ltd
Public Sector
Customer Service
Job Level
Contract Type
Full Time
Leading facilities management company based in North Kent, is seeking a Customer Service and Support Administrator. Experience in the facilities management industry is beneficial.

The Customer Service and Support Administrator is focused on ensuring that the expectations and needs of their clients are identified and satisfied. Tasks will include:

- Dealing with calls and emails from both clients and operational staff
- Liaising with the operations team and suppliers to formulate quotations
- Liaising with clients, suppliers and the operations team to ensure the quotation process is initiated promptly.
- Planning and booking work for operational field staff, these include drainage engineers, electricians, plumbers, building operatives and surveyors
- Managing equipment hire
- Reviewing previous day's works to ensure all complete, re-arranging site visits where necessary
- Taking ownership of a customer complaint until resolution
- Providing support to the operations team
- Liaising with clients and providing them with project updates
- Carrying out administration, including filing, processing orders and deliveries
- Costing and ensuring supply of materials and access equipment
- Invoicing completed works

The Customer Service and Support Administrator will liaise with all levels of the business, and work alongside our Operations Manager to insure the smooth transition from quotation to installation.

You Will Have:
- Proven working experience in a client service support role within a busy office/ operational environment
- Ability to work under pressure
- Working knowledge of a project management software system
- Proficiency in MS Office applications, including Word and Excel
- Strong Customer service and communications skills
- Able to demonstrate examples of resolving customer issues, advanced trouble shooting and multi-tasking

- Experience of Job Logic
- Experience in the facilities management industry
- Product knowledge

Behavioural Competencies:
- Communications: ability to communicate effectively with a wide variety of internal and external staff, customers, suppliers and other stakeholders
- Customer focus: able to put the customer at the centre of all activities
- Contribute to team success: place the team ahead of the individual and work effectively as a collaborative team member
- Quality orientation: ensure that all processes adhere to established procedures and meet quality standards
- Manage own work and time: effective time management of own routine tasks and activities

Location & Travel:
Meopham, Kent - No travel required.

This a great opportunity to join their dynamic family run business, based in Kent. If you have the right aptitude, attitude and experience for this role and are looking for a new challenge, please submit your CV via the link below.

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