Technical Manager

Location
Warrington
Salary
£40000 - £45000 per annum
Posted
06 Apr 2017
Closes
04 May 2017
Ref
00067145
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This organisations innovative SaaS, Hosted and on premise IT solutions enable Sports & Entertainment venues, hotels & resorts, foodservice and restaurant chains to enhance customer satisfaction, increase workforce productivity and maximise profitability.

Key Responsibilities:
- Reporting to the Operations Director.
- Owns processes for troubleshooting issues, and resolution delivery.
- Ensure creation/update of documentation as required.
- Manage escalations. Coordinate various functions within the company to ensure customer escalations are handled appropriately and in a timely manner.
- Researches and responds to client inquiries.
- Demonstrate technical leadership.
- Work independently.
- Perform other related duties as assigned.
- Demonstrate Strong analytical and problem solving skills.
- Travel required from time to time.
- Customer facing role
- Carry out technical consulting assignments for clients as required
- Expertise in all phases of systems analysis, software development process and/or functional engineering principles.
- Creations of SQL queries to extract and transfer data between different data sources.
- Coordinate with hardware vendors on diagnosis and resolution of hardware problems.
- Assist with supporting and developing internal IT infrastructure where needed.

To be successful in the role, you will have:
- MCSA/MCSE qualifications.
- Software support, installation and configuration experience.
- Technical management experience.
- Highly developed communication and relationship building skills.
- Excellent verbal and written communication skills, an attention to detail, creative flair and highly developed planning and organizational skills
- Technology based background and technical skills

Desirable
- An understanding of the Stadia and restaurant markets

What they offer
- Competitive salary
- A dynamic and growing company with ambition and drive
- An opportunity to work within a supportive and enthusiastic team where your contribution will be recognised
- A position with a lot of autonomy

What you will LOVE about this role
- Entry into a business with big growth plans, both nationally & internationally
- A collaborative team environment
- Lots of scope for further development
- Working with brands where you can make a difference and where passion is savoured
- Working with a stellar team of high performers

Benefits include: free parking on site, independent role where you can drive your own success, social environment and a rapidly growing company.

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