Customer Service Advisor

Location
Manchester
Salary
£16000 per annum
Posted
06 Apr 2017
Closes
04 May 2017
Ref
00067108
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
An opportunity has arisen for a Customer Service Advisor to join the busy Team within this trade only security wholesaler. This role is a Monday to Friday position with working hours between 8.00am and 5.00pm.

Their Customer Service Department is an integral part of their company liaising with customers on a day to day basis, helping them with their various queries.

Key Responsibilities of this role are:

- To take calls from customers requesting collections or querying shortages or any other queries and to log these on the Customer Service database
- To investigate customer queries and take appropriate action to resolve.
- To pass to relevant departments any queries or requests that do not relate to Customer Services Department
- Issue collection notes for return of goods and issue credits if required.
- Issue credits on request for any discrepancies on price/discount queries etc.
- Liaise with suppliers for credit notes or return of customers goods if required.
- Liaise with Credit Control and Accounts departments regarding customer accounts queries.
- Liaise with the Warehouse Managers to check for dispatched orders. or any shortages, errors.
- Chase late or lost parcels with carriers
- To check stock levels and make any stock adjustments required.
- To maintain customer service levels and professional manner

A good level of computer literacy is required for this role.

Keywords: Customer Service Advisor, Customer Service Executive, Customer Service Assistant, Customer Support Advisor, Call Centre

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