Client Support Assistant

£16000 - £18000 per annum
06 Apr 2017
04 May 2017
Recruitment Genius Ltd
Customer Service
Job Level
Contract Type
Full Time
Do you love interacting with people?

A fabulous relationship creator is required to join an award winning healthcare clinic team with Physiotherapy and Doctors services.

As a small business they:
- have developed a community whereby challenge, opportunity, learning and enjoyment are central
- continuously strive and push themselves to achieve
- deliver a contemporary healthcare experience in a centre of excellence
- have recently acquired a national healthcare education programme

You will be responsible for helping the business achieve its goal through the delivery of exceptional customer experiences.

Client Support Duties
- Telephone work, answering the phone to patients and dealing with the enquiry yourself in an articulate, friendly, thoughtful and professional manner.
- Creating a warm and welcoming meet and greet area whilst remaining hospitable, professional and friendly at all times and providing five star service.
- Dealing with general enquires and following up in a prompt manner.
- Manage Physiotherapist's and Doctor's diaries across the clinic and satellite sites
- Booking patients on their practice management software
- Be responsible for the completion of general administration duties and adhoc projects
- Resolve issues proactively and in a timely manner
- Manage your workload, time and projects
- Implementation processes
- Prepare weekly preparation of front of house KPI''s

- Outgoing and confident personality
- Excellent communication (written and oral)
- Open minded with a proactive can do attitude and willing to go the extra mile
- Hardworking | Great work ethic
- Ability to work independently and as part of a team
- Reliable and trustworthy
- Some business acumen
- Immaculately presented as you will be the face of the business
- Ability to achieve and exceed set goals and targets
- IT literate
- Ideally 2 years experience of working within a service industry or front of house

They recruit for attitude - if you are outgoing and friendly they would love you to apply.

Please do not apply if you are not a people person or do not have relevant experience.

Full training on systems and product knowledge will be given.

Terms of Employment:
- 40 hours/week
- 25 days holiday + bank holidays p/a
- Shift pattern between Mon- Thurs 12.15-8.30pm, Fri 8-5.30pm