Customer Services & Quality Assurance Co-ordinator

Location
Wrexham
Salary
£18000 - £20000 per annum
Posted
05 Apr 2017
Closes
03 May 2017
Ref
00067089
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a national cleaning company based in Wrexham. They have over 12 years' experience supplying specialist cleaning services to high-profile customers and has a reputation for the very best standard of kitchen ventilation system servicing and cleaning.

Customer Services is essential to the delivery of their many blue-chip contracts and they are seeking enthusiastic, passionate people to join their team. Accountability and ownership are crucial to their workplace as they strive to be the very best at what they offer their growing customer-base.

Key Duties and Responsibilities:
- Creation of customer Compliance Reports and validation of standards from a Quality Assurance perspective
- Upload of accurate customer Post Clean Reports onto relevant customer portal
- Communicate customer work order allocation to customer sites & field teams through customer calls and electronic mail
- First point of call for inbound customer calls and queries
- Creation of Management weekly workflow documents and customer account administration.
- Creation and dissemination of weekly Field Team paperwork and completion of IQA process following field task completion
- Generation of customer/site specific PTW and RAMS when required
- Maintenance and management of customer portals
- Provide Office Supervisor with customer performance criteria for Company reporting purposes
- Liaison with suppliers and customer representatives reference follow-on works, queries, purchase orders and support services
- Interaction with customers / suppliers through telephone and electronic mail
- Presentation of data and information for customer meetings and ad-hoc requests both internally and externally

Benefits:
- Working Hours - Mon-Fri 8.30am-4.30pm, 4pm finish on a Friday
- Performance Related Bonus
- 20 Days holiday plus bank holidays
- Company pension
- Free staff parking

They have exciting plans for their future and are keen to attract people with the right skillset and desire to progress. If you are looking for a rewarding challenge and have strong customer service and administration skills then this is the role for you.

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