Possessions and Recoveries Agent

West Bromwich Building Society
West Bromwich
28 Jun 2018
15 Aug 2018
Contract Type
Full Time
Possessions and Recoveries Agent

Salary: £20,469 per annum

Full Time:Annualised hours contract


Location: Head Office, West Bromwich

The Society is looking to recruit a Possessions and Recoveries Agent manage residential & Buy To Let (BTL) mortgage accounts via multiple communication channels, with the aim will be to provide the highest standards of customer service through the efficient administration of mortgage accounts in arrears.

At the West Brom you’ll have every opportunity to take the next step and keep moving: we’re well known for providing excellent development support and always promote from within wherever possible.

Key Responsibilities

·Provide comprehensive and knowledgeable information and service to internal and external customers, including vulnerable customers, regarding debt collection and general mortgage administration

·Ensure policies and procedures are adhered to

·Ensure property taken into possession is marketed at the earliest opportunity

·Process properties through the Law of Property Act Receivers (LPAR) process or the repossession/sales process, liaising with 3rd party LPAR, Solicitors and Asset Managers, maximising return in order to minimise any loss to the Society/Company

Skills & Attributes

·A thorough understanding of Arrears and Possessions management to include BTL

·Knowledge of house sales, MIG, conveyancing and LPAR procedures

·High standard of personal motivation and initiative

·Excellent communication skills

·Flexible approach with the ability to work to tight deadlines without compromising quality

·High level of attention to detail

What’s in it for you?

·Performance related pay scheme

·Generous annual leave starting at 25 days

·Pension scheme

·Life assurance

·Corporate discounts

Inspired by the Society’s Vision and Values, it’s not just what we do but how we treat our colleagues and customers that make the people at the West Brom really stand out from our competitors.

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.

This job was originally posted as www.totaljobs.com/job/82110535

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