Administration Assistant / Software Support

Location
London
Salary
Up to £25000 per annum
Posted
21 Jun 2018
Closes
19 Jul 2018
Ref
00084392
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
Calling All Computer Loving Graduates!
Administrative Assistant / Software Support
North London Full time
£25,000 p.a.

An enthusiastic Software Support Assistant is needed to join a rapidly growing specialist Fire Risk Assessment Team, based in Wood Green, North London. They are currently rolling out a bespoke web-based, fully integrated 'Actions Management' system for the Fire Risk Assessment industry.

Reporting to the Software Manager and Operations Director, the Support Assistant will handle customer support requests via phone, e-mail, voicemail and text from our four main clients. On a day-to-day basis, you would be expected to solve basic issues, supporting surveyors and clients and assisting the software support manager. You will also be expected to turn your hand to a number of other administrative tasks, depending on what is needed and who requires help.

To qualify you must have great customer repartee and excellent communication skills, as well as a willingness to learn, with an adaptable skillset and a basic understanding of problem-solving, troubleshooting and user acceptance testing in IT. As software development continues apace an eye for detail in testing and data quality assurance are equally necessary. Full training will be given.

- A clear thinker and strong communicator.
- Self-motivated and meticulous in your approach.
- Excellent in written and spoken English.
- Able to cover software support help desk in the manager's absence.
- Experience or aptitude to user acceptance testing.

Few roles can combine working within such a rewarding sector plus a diverse, varied and challenging position. Expect a welcoming environment where you will get exposure to a broad range of strategic issues, and work with a high performing team. The role would suit an ambitious IT-leaning graduate who is keen to learn everything about the workings of a young and dynamic company. A University degree is not a requirement, able and committed school leavers may also apply.

We offer competitive rates of pay along with:

- Excellent working conditions.
- In-house training and continuing professional development.
- Negotiated benefits.
- A lively and supportive team working with you.

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