IT Support Engineer

Recruiter
Yorkshire Staffing Services
Location
Scunthorpe
Posted
15 Jun 2018
Closes
28 Jun 2018
Contract Type
Permanent
Hours
Full Time
IT Support Engineer Required £18k to £23k per annum - Scunthorpe

IT Support Engineer required for an industry leading specialist service provider based in Scunthorpe to join their IT Team, you will be managing the IT Projects from start to finish whilst supporting the sales team with advice and guidance.

The company has been established for well over 25 years and are a leader in their field, you will be joining a business who are currently rivalling some of the biggest companies in Europe and are rapidly expanding due to the recent success, they have recently been recognized as a Times Top 100 company.

They are looking for you to have a passion for IT, and a thirst for knowledge. You must be equally passionate about helping people and delivering quality Customer Service. You are open-minded and optimistic, with great communication skills.

Key Responsibilities
• Follow Operations guide and SLA levels for all processes and procedures.
• Ensure that we respond to our customers with our agreed SLA period and to escalate any calls that are not.
• Ensure we resolve all calls that you’re dealing with within our SLA or escalate where required.
• Ensure the call are assessed for severity and dealt with accordingly
• Ensure escalation procedures are followed at all times.
• Ensure ticketing system is up-to date at all times, with the latest notes and times are put onto the calls (notes must comprehensive).
• Keep customer up-to date on all your on-going calls, ensure every call on the system is updated on a regular basis.
• Ensure that customers are provided with a call reference both verbally and via email
• Keep yourself up to date with all the latest technologies.
• Work as part of the IT Support team and support your team members.
• Ensure we charge for none contract calls.
• Ensure all call are logged correctly and changed where required.
• Ensure at all times you keep up-to-date with your Site champion sites Anything of critical importance to be escalated to the IT Support Team Leader.

Essential Skills
•Windows Servers (Apply online only)
•Office 365
•Hyper V Virtualisations Solutions
•IT Hardware (Servers and Desktops)
•Advanced Switching & Routers
•Security Solution (Anti-Virus, UTM’s, Encryption, MDM etc)
•Backup solution (on Premise and Cloud)
•Ideally Microsoft accredited or equivalent

The Package
•28 days holiday.
•Above average salary package.
•2 x appreciation parties (fully funded) per year.
•Annual profit share.
•A cake on your birthday.
•Staff uniform.
•Staff discount scheme.
•Free tea & coffee.
•A personal development plan & comprehensive training package.
•Pension scheme.

If you’re successful as an IT Support Engineer you will receive a basic salary of between £18k to £23k plus commission along with 28 days paid holiday plus bank holidays and a staff discount scheme

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