Customer Services Team Leader

Recruiter
ACS Performance
Location
Andover
Posted
08 Jun 2018
Closes
24 Jun 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Job Title: Customer Services Team Leader

Are you a Customer Service Team Leader with experience in a retail environment? Do you have AS400/iSeries experience? This is a hands-on position where you can excel in an environment that embraces teamwork, change and flexibility.

Summary:

Reporting to the Customer Services Manager the main duties will include the daily supervision of task prioritisation, ensuring call flow out is kept to a minimum and productivity levels are maintained. Provide a single point of contact for customers, offering advice and positive solutions to ensure the company commitment to 100% customer satisfaction is delivered through the department daily.

Responsibilities:

* Organise, prioritise and delegate day-to-day task within the team.
* Act as first escalation for team queries.
* Ensure sufficient, phone, email, chat and administrative cover throughout the day.
* Organise, prioritise and delegate day-to-day task within the team.
* Act as first escalation for team queries.
* Ensure sufficient, phone, email, chat and administrative cover throughout the day.
* Complete team productivity reports.
* Work as part of the Customer Services team taking orders, answering emails/chat and achieve upsell opportunities.
* Support the development of the Customer Services team.
* Ensure communications, refunds, queries and complaints are completed within agreed departmental timescales.

Requirements:

* AS400/iSeries experience.
* Computer literate.
* Customer Service NVQ 2/3 desirable.
* Excellent communication skills
* The ability to liaise with customers and other internal/external parties over the phone, email and through written correspondence
* You are expected to be a self-starter, team player and capable of operating in a small team within a busy environment

ACS are recruiting for a Customer Services. If you feel that you have the skills and experience required in this advertisement to be a Customer Services please submit your CV including an outline of your experience as a Customer Services. It is always a good idea to include a covering letter outlining your experience as a Customer Services with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Services role you desire

Similar jobs

Similar jobs