Finance Admin

Heyland Recruitment
Higher Ferry
10 Jun 2018
24 Jun 2018
Contract Type
Full Time

I am currently recruiting on behalf of my client who are enjoying a sustained period of growth - as such there is the need to recruit a Finance Administrator into the team on a 6 month FTC basis. After the 6 months this may be extended or even made permanent for the right candidate. This is a great opportunity for someone who has a little office / admin experience and looking to gain more experience in this field with a little more focus on the finance side of admin.

You will be accountable for delivery in the following areas:

* Completion of the Customer Debt Reports and collecting debt on a daily basis
* Resolving customer financial queries/refunds via our internal booking system
* Issuing of ferry tickets
* Completion of internal and external post preparation
* Resolving customer financial queries via the telephone providing a professional customer experience
* General administration duties
* Any other duties as are within the scope, spirit and purpose of the job as requested by your line manager.

Note: This Role Profile reflects the present requirements of the post. As duties and responsibilities change and develop the role profile will be reviewed and be subject to amendment in consultation with the post-holder.

Role responsibilities:
This is a highly varied role with responsibilities including but not limited to:

* Customer debt collection and reporting
* Resolving of customer financial queries/refunds via call backs, workflows and emails
* Customer queries via telephone e.g. sending copy receipts
* Daily internal and external post preparation
* Sending out new owner packs (ensuring the correct documentation is entered into the correct envelopes)
* Issuing of ferry tickets via post/email
* General administration duties
* Ad-Hoc duties as identified by the Team Leader or Finance Admin Manager

Key Performance Indicators:

* Timely processing of customer queries/refunds via required methods.
* Daily customer debt collection of reporting.
* Timely preparation of post.

Other personal attributes are:

* Excellent written and interpersonal skills and the ability to challenge constructively.
* Effective team working and networking skills and the ability to work independently using own initiative.
* The ability to plan, prioritise and organise own workload.
* Confident communicator.
* Results focused, understanding what is important to the business
* Flexible/Adaptable to change.
* Excellent written and oral communication skills
* Professional approach and attitude

If you feel you have the necessary skills and are looking to gain more experience within a large, successful organisation please apply to be considered for the short list.

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