Customer Service

Randstad Strategic Accounts
13 Jun 2018
12 Jul 2018
Contract Type
Full Time
Are you driven to provide great customer service? Do you enjoy speaking to new people everyday? If the answer to these questions is yes, then keep reading and apply for this role today.

One of the UK’s leading banking institutions is looking for a Customer Service Adviser in Edinburgh.

Key Responsibilities

* This role will be working within the phone banking department where you will be responsible for the each customer query that comes through to your desk
* You will be making key decisions on problems and queries, handling a number of calls each day
* Ensuring a high level of customer service and empathy when interacting with customers who are in need of a home insurance claim
* There are a variety of systems and tools to assist you when processing each query and full training will provided
* You will be privy to sensitive personal data and will require empathy when assisting the customers with their claims
* Shift patterns will range between the working hours of 7:30AM to 18:00PM

Randstad Business Support is acting as an Employment Business in relation to this vacancy

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