Quality Assessor

Recruiter
Cube Staffing
Location
Manchester
Posted
13 Jun 2018
Closes
03 Jul 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Job Title: Quality Assessor

Location: Greater Manchester

Salary: £22-25,000 dependent on experience

Cube Staffing are recruiting on behalf of a well-known Insurance company based a short drive outside of Manchester city centre.

This company offers several insurance covers, specifically specialising in Life Insurance.

They are seeking an experienced Quality Assessor to join their team and take charge of customers experience over the telephone by ensuring advisors are delivering the best service on their calls.

Your duties will consist of:

* Call observations
* Working closely with the Insurance Advisors on a 1-1 basis
* Reviewing and analysing all calls
* Creating reports for each call
* Providing feedback to managers
* Identifying areas for improvement/change
* Being involved in training/new starters

What you will need:

* A minimum of 2 years previous and recent experience within a similar role
* Experience of coaching, setting objectives and providing 1-1 feedback
* A personable approach with the ability to build rapport with team members
* An analytical approach to spot trends and way to overcome them

The salary on offer is ranged between £22-25,000 dependent upon previous experience.

Great, bright and modern offices with a large kitchen facilities area with seating. They also have an onsite gym which is free of charge, subsidised car parking, auto enrolment into their pension alongside numerous employee benefits.

We are shortlisting for this role now so please apply today if you have the relevant experience and you will be contacted by Debbie within 24 working hours

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