2nd Line support engineer

Redrock Consulting Ltd
13 Jun 2018
16 Jun 2018
Contract Type
Full Time
As s 2nd Line Engineer, you will contribute to our vision of being the leading residential property manager, as recognised by others by:
* Being responsible for supporting the security, capacity, and availability of all data centre and corporate IT infrastructure such as hypervisors, servers, storage, network switches.
* Overseeing internet access, remote access, email, file/print and telephony.

The role of 2nd line engineer reports to the Service Desk Team Leader and will have no direct reports.

About You
You will already hold an ITIL foundation certificate and be able to demonstrate an understanding of the ITIL incident, problem and change processes. You will be currently working in an infrastructure or support role and looking for your next contract.
You will be a highly curious individual with a strong knowledge and technical understanding in aspects of infrastructure such as VMware, SAN technologies and WAN LAN technologies.

Communication comes easily to you, you demonstrate a real empathy for colleagues and customers. You have a high standard of both verbal and written communication.

You enjoy working in a role where you can help and resolve all sorts of issues, that's why this role could be the one for you.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

* Maintaining, the security, capacity, and availability of all data centre and corporate IT infrastructure.
* Ensure that data and systems are backed up and can be recovered, even in a disaster.
* Resolving incidents, and completing job related activity as necessary, in and out of hours, exempt from overtime.
* Provide technical delivery resources to projects.
* Supporting, monitoring, and reporting, the security, capacity, and availability of all data centre and corporate IT infrastructure.
* Ensuring that all IT infrastructure assets are managed, in policy and secure;
* Creation and maintenance of IT infrastructure processes, and documentation
* Minimising the impact of changes to operations through robust change management.
* Supporting 3rd party maintainers and providers in fault resolution and analysis.

Our Values
Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.
Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.
Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits
Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

This job was originally posted as www.cwjobs.co.uk/job/81864883

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