Client Relationship Officer

£21000 per annum
03 Apr 2017
01 May 2017
Recruitment Genius Ltd
Public Sector
Job Level
Contract Type
Full Time
About the company

Have you ever wondered why, despite today's technology, we still struggle to find cures for conditions such as cancer, cerebral palsy, autism and arthritis? It's simple - we're all unique. What works for one of us may not work for another. That's why where some medicines fail, stem cells succeed.

This company has been founded on the mission of connecting the 7 billion potential stem cell donors worldwide - each one a potential life saver for a loved one or stranger somewhere on this planet. They want you to #BePartOfIt

About the role

As a client relationship officer you will be an integral part of the client relationship team who are responsible for presenting their unique product range to consumers who have expressed an interest in protecting their future health. Principally you will be selling their services and be central to an outstanding customer experience with the company.

The role is office based at Stockley Park, a large business park located between Hayes and West Drayton in the London Borough of Hillingdon.

Your duties and responsibilities include:
- Responding and managing all inbound enquiries relating to their public (donation) and private stem cell banking services as well as our newly launched health test products.
- You will confidently consult and engage with all leads ensuring that they have been provided with relevant information in order to make an informed decision
- Utilising Salesforce (a CRM system) to ensure that all leads are entered accurately and followed up in a timely and appropriate fashion by phone and email
- Complying with all regulatory requirements and keeping up to date with stem cell banking advancements
- Converting leads and processing sales in order to achieve quarterly targets
- Effectively working with other departments such as marketing, finance and operations
- Handling contracts and sensitive customer information in a professional and compliant manner
- Attend national exhibitions throughout the year to present and showcase their services to the public

About you

This is no ordinary sales role. Their product offering is unique and exciting. It is important that you are also able to convey this passion and be an ambassador for their brand. Excellent communication skills and a conscientious nature are a must. You will be happy and confident speaking to customers over the phone everyday advocating the benefits of their products.

You will have commercial/customer facing experience but a scientific background is not essential.

You should also exhibit exceptional organisation and attention to detail skills.

About the package

- Full time permanent position (Monday-Friday)
- Occasional travel and weekend work would be required
- Life insurance, pension, free parking and a unique healthcare package
- £21,000 per annum + up to £2,000 bonus payable on achievement of targets
- 25 days annual leave plus 8 public holidays

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