CRM Specialist

31 Mar 2017
28 Apr 2017
Recruitment Genius Ltd
Contract Type
Full Time
This company provides bespoke solutions and support to this group and to their external customers.

The Role of the CRM Specialist
This main purpose of this role is to provide day to day CRM support to a user community based in offices and home locations across the UK. To work as part of a project team implementing CRM related changes and to contribute to the daily activities related to the effective running of these systems.

Key Duties
- Working within a system of procedures and processes (e.g. ISO9000) and contributing to a continuous improvement of processes.
- To operate and maintain the CRM technical environment liaising with I.T. professionals, end users, management and suppliers as necessary.
- To provide a centre of expertise on CRM and driving CRM best practise throughout the group
- To work with users and colleagues to resolve incidents as necessary
- To escalate issues as appropriate
- To work in a professional manner and undertake continuing professional development towards recognised I.T. accreditations.
- To work as part of a project team on projects as directed.

Qualification, Knowledge & Experience
- An appropriate I.T. based degree.
- Appropriate Microsoft Dynamics CRM qualifications.
- Proficiency installing CRM and configuring CRM settings.
- A detailed understanding of CRM architecture and best practise including its use of SQLserver.
- A successful track records of rolling out new CRM functionality to business departments.
- Proficiency in configuring CRM interfaces with Exchange, Active Directory and the Outlook integration add-in.
- A successful record of accomplishment of producing end user training materials, documentation, videos and maintaining a SharePoint based resource.
- A successful record of accomplishment in helping CRM users become self-sufficient, especially in displaying and extracting management information.

- MBCS and or Chartered I.T. Professional status.
- Holding a Microsoft status that contributes to the competencies at Gold level.
- Knowledge of Microsoft System Centre especially: Operations Manager (for monitoring CRM), Virtual Machine Manager (for creating test environments etc.) and Data Protection Manager (for CRM backup).
- Knowledge of the Microsoft Roadmap for Dynamics CRM.
- Experience and knowledge of working in an I.T.I.L. framework.
- Experience of identifying business areas where CRM could be an appropriate tool and developing proposals and proof of concepts
- Knowledge of MailChimp interface solutions.

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