Customer Service Advisor

5 days left

Location
Greenford
Salary
£17000 - £18000 per annum
Posted
31 Mar 2017
Closes
28 Apr 2017
Ref
00066856
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This UK based B2C and B2B multi-channel e-commerce company is owned by an international trade and investment group. This company was established 2010 to build on their groups expansion into the online consumer market. The group has extensive experience within product development and on the strength of this has opened branches and developed brands in America, Canada, France, Germany and Italy. They have an exciting opportunity for an ambitious and passionate customer services advisor to join an e-commerce company working with many own brands in their UK head office.

Main summary of the role

The role will involve communicating with customers through incoming and outgoing telephone calls and emails with the aim of providing information, advice, support and taking orders. Your key tasks will be to take calls relating to sales orders, informing customers of delays, answering general questions about products, services and promotions, make outgoing calls to customers to inform them of any delays or problems with their order and passing on general information. You will be liaising with other departments to ensure the smooth transition of workflow, supporting other departments, participating in ad hoc departmental or business projects and undertaking basic administrative duties when required.

Key responsibilities

- Communicating with customers through incoming and outgoing telephone calls and emails with the aim of providing information, advice, support and taking orders.
- To respond to emails relating to sales orders, informing customers of delays, answering general questions about products, services and promotions, make outgoing calls to customers to inform them of any delays or problems with their order and passing on general information.
- To liaise with other departments to ensure the smooth transition of workflow, supporting other departments, participating in ad hoc departmental or business projects and undertaking basic administrative duties when required
- To be driven to meet and exceed sales targets.
- Suggesting add on services.
- Escalating issues where necessary.
- Logging calls effectively.
- To ensure close attention to detail.
- To enthuse customers about products and services.
- To work effectively in a team.

Benefits of the role

- 20 Days holidays plus bank holidays
- Pension scheme
- Staff discounts
- Lunch allowance

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