3rd Line IT Support Engineer

Aspectz Limited
08 Jun 2018
16 Jun 2018
Contract Type
Full Time
This is a great opportunity to join one of the longest established (over 25 years) and professional IT services providers in Essex. Based in Basildon, my client provides IT Support, Managed Backup, Cyber Security and Cloud services to a growing number of clients, which are mainly SMEs. They offer tailored packages to each client and are focused on providing the best possible service rather than achieving call rates.

Your role will be to provide 3rd line IT Support to their client base via telephone, remote access, email and face to face support. Ongoing training will be given to ensure you are up to speed with all up and coming technologies. You will fully project manage your tickets and coordinate other Engineers to ensure the client receives the exact service required.

You will need excellent communication skills
A background in IT support, ideally within an IT Managed Services Provider
A good understanding of Microsoft Operating Systems and Applications, security, backups and cloud services.
Experience of providing 3rd Line Support.
A driving licence
Happy to spend some time out of the office on client site when required.

Within this role you will enjoy a quality working environment, further career options and ongoing training.

This job was originally posted as www.totaljobs.com/job/81806720

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