IT Helpdesk Analyst

Recruiter
Henderson Brown Recruitment
Location
Lutterworth
Posted
31 May 2018
Closes
11 Jul 2018
Contract Type
Permanent
Hours
Full Time
It Helpdesk Analyst
Our client is a progressive, independent UK based software company delivering fast and modern solutions on a modular basis to their customers. They are growing and profitable as a result of this continued growth, they are looking to strengthen their tam by appointing a Helpdesk Analyst.
The role will be very diverse and challenging. It will vary from helping to install new software either remotely from Lutterworth or travelling to the client’s sites and arranging the installation; through to writing up the installation documentation in to an easy to understand manual. You will be involved in migrating data, business reporting and generally assisting and supporting the team in delivering the best customer service.
Who we are looking for.
We are looking for an enthusiastic individual with a good level of education; ideally degree educated in an IT discipline level or equivalent to join the business as a member of the implementation/Support team. Key skills required:
 A hands-on, common sense approach
 Good communication skills
 Good IT, database, numeracy and analytical/problem solving skills
 Good organisational skills with a “can do” attitude
 Personable, confident and able to work under pressure to tight deadlines and meet customer expectations
 Knowledge of the warehousing environment / warehouse management systems would be of particular benefit (but not mandatory)
 A willingness to travel if required

Our client is based in modern offices in Lutterworth close to junction 20 of the M1 and yet close to the town centre.
What they offer:
Salary: Subject to experience, but up to £25K
Holidays: Initially 28 days including stats, rising annually to a maximum of 32 days
Private healthcare: Discretionary, after 1 year of service
An excellent opportunity to further your career and opportunities to progress into testing, implementation & training

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