Customer Service Advisor - Salary of £18,600 - Ferndown

Recruiter
Bond Williams Ltd
Location
Ferndown
Posted
12 Jun 2018
Closes
19 Jun 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Job Description


Customer Service Advisor - Ferndown - Salary of £18,600
Our client, a leading Dorset based company are currently recruiting for a Customer Service Advisor to join their team. You will be delivering the highest standards of customer service to the companies partners.
Duties:

  • Ensure a right first time approach through accurate processing of orders.
  • Influence our partners to adopt B2B processing to reduce manual activity, improve efficiency and accuracy.
  • Ensure all queries are handled professionally and to resolution keeping the customer informed throughout to encourage growth and retention with our partners.
  • Ensure all issues are escalated quickly so resolution can be sought and engage the sales team as appropriate.
  • Identify any vulnerable customers for close monitoring.
  • Work closely with new partners to help develop a strong working relationship.
  • Identify system improvements that remove complexity and make it easy to do business the company.
  • Deliver on promises made by providing timely solutions and keep our partners fully informed throughout the process.
  • Treat the customer as an individual and tailor the conversation appropriately, empathise and listen.
  • Ensure all processes, practices and policies are fully understood, adhered to consistently and can be articulated clearly.
  • Own, record and monitor all weekly targets, escalate and request support where these are not achieved to ensure corrective action.



Experience Required:

  • Previous customer service experience.



If you are interested in the Customer Service Advisor role or would like more information please submit your CV or contact Hannah.darby@bondwilliams.co.uk.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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