Customer Service Representative (Repayments)

Elevate Credit International Limited
10 Jun 2018
14 Jun 2018
Contract Type
Full Time
We are looking for enthusiastic, customer-focused individuals to join our repayments team, in our fun, friendly office in Bury St Edmunds.

Do you have?
A passion for providing a great customer experience
At least 1 years’ experience in a customer service role, either over the telephone or face to face
A good level of IT skills – with the ability to use Microsoft Office and learn internal systems
The ability to adapt to all types of customer situations, both vulnerable and challenging
Drive to hit targets and can thrive in a call centre environment
The confidence to maintain high level of service to meet business changes and demands.

In Return:
Benefits including a range of core, health, wealth and lifestyle options, including gym memberships, discount dining, private medical and dental insurance
Full training programme combining a mixture of classroom and on the job training with a dedicated mentor
Friendly company culture with free food and drink for each employee.

What does the role involve?

Our customers are at the core of everything we do. Your main objective as a Customer Service Representative in the Repayments team is to assist customers with their repayments options by assessing their financial circumstances and helping them to come up with the most suitable plan. Although this is largely a phone-based customer service, this is a versatile role which includes opportunity to get involved in a variety of other aspects such as communications via email and social media and communications through debt management companies.

Who are Elevate?

Elevate Credit International is a successful, expanding, Financial Technology company, with offices in the US, London and Suffolk. We offer a range of competitive online credit solutions to the millions of non-prime customers. Our customers voted us the ‘Treating Customer Fairly Champion’ at the Consumer Credit Awards 2017. For more information, check out our company website (elevate credit) or product website (sunny)

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