Service Delivery Team Leader

28 Mar 2017
25 Apr 2017
Recruitment Genius Ltd
Contract Type
Full Time
Are you an organised, hands on service delivery leader? Do you have experience of managing consultancy or similar service delivery agents?

Would you like to help make the digital world accessible to everyone regardless of disability or impairment?

Come and join their team!

You will be joining a registered Charity who believe people of all ages and all requirements should be able to enhance their experiences with the use of technology and their services range from digital accessibility, to work place and student assessments plus having a team of over 200 volunteers to help disabled and older people in their homes to access technology.

What you will be doing

They are looking for a Service Delivery Team Leader to join their growing team in their new office near Finsbury Square, London. You will be overseeing the scheduling and delivery of Accessibility & Usability consultancy to a range of high profile clients; assist them in ensuring all their websites and applications incorporate inclusive design and are accessible to all. You will need to ensure the team adhere to departmental Key Performance Indicators (KPIs), meet delivery targets, the utilisation consultants, and liaise with the clients, sales and management.

What you need to have

The Service Delivery Team Leader will be a dynamic individual who has exemplary interpersonal and relationship building skills; has significant experience of establishing and maintaining quality assurance and control processes and ability to work in a varied and fast paced environment.

This is a fantastic opportunity for an ambitious individual who is keen to lead and develop a team and build a career by contributing to the success of the accessibility team.

What they offer
25 days holiday plus public bank holidays, flexible working, pension with 5% employer contribution, and a Wellbeing health package. A large modern office within walking distance of Liverpool Street, Moorgate and Old Street tube stations.

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