Office Administrator / Call Dispatcher

Location
Loughton
Salary
£16000 - £25000 per annum
Posted
27 Mar 2017
Closes
24 Apr 2017
Ref
00066633
Contact
Recruitment Genius Ltd
Sector
Public Sector
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
Job Title: Office Administrator / Call Dispatcher

This 24/7 emergency plumbing and drainage company require office based staff to support their planned growth. In order to keep their plumbing & drainage engineers working, they need a dedicated office based professional to work within their Loughton office.

You will provide customer service support for all customers and engineers, main duties will include answering customer enquiries, dealing with job bookings and allocating jobs to engineers. You will also provide administrative support and manage all engineers' diaries.

Hours:
Monday to Friday - 09.00 to 17.00
One a day per week we require you to start 3 hours later and finish 3 hours later. This will be done on rota.

A minimum of one weekend per month is required but you are entitled to take two days off in that week. This will entail taking the office mobile and laptop home and answering to any out of hour's calls and dispatching any emergency jobs to the engineer on call and updating the database as and when they come in.

Responsibilities:

- Answer incoming calls
- Answer all emails or pass to relevant member of staff
- Assist customers with their enquiries
- Update changes and status of each customer job on their database
- Call clients with updates and to get uplift when required
- Provide a high level of customer service
- Book and allocate jobs to for the engineers
- Liaise with engineers
- Other reasonable duties as and when required

Essential Requirements:

- Excellent communication skills
- Must be able to work under pressure
- Stable career history
- Good telephone manner
- Able to act professionally at all times
- Maintain strict confidentiality
- Must be computer literate
- Ability to work on your own initiative
- Excellent references

In return for your skills and experience, you will receive:

- Competitive salary
- 20 days Annual Leave
- Paid overtime available
- Free parking facilities
- Free subscription to company Perkbox with free personal mobile phone insurance, personal breakdown cover and lots more offers.

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