IT Help Desk Specialist - 1st and 2nd Line

Location
Uxbridge
Salary
£25000 - £28000 per annum
Posted
27 Mar 2017
Closes
24 Apr 2017
Ref
00066579
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This IT Managed Service Provider (MSP) managing multiple clients in locations across the world, has an opening for an experienced IT Help Desk Professional to join their Service Desk team.

They need a solutions-driven professional with 3+ years' experience providing rapid and client-focused technical support. You will be working in a team providing support to 1000+ Users.

You will have demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly. Outstanding interpersonal strengths ideally illustrated by multiple service awards.

Areas of Expertise:
- Troubleshooting & Issue Resolution with accurate call logging
- End-user Training & Support
- Scheduled & Ad Hoc Maintenance
- Maintaining Great Client Relations
- Root Cause Analysis
- System Implementation
- Rapid Ticket Response Times
- Detailed Documentation

Technical Proficiencies
Ideal certifications:
Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+

Platforms:
O365, Google Apps, Windows 7 / 8/ 10, Windows Server up to 2016, Mac OS, iOS, Android, Exposure to Linux ...

Hardware:
HP / Lenovo / Toshiba desktops and notebooks, Printers / MFP's, Scanners, exposure to routers, switches & firewalls

Applications:
Backup Exec, Veeam Backup, Webroot AV, McAfee EPO, Exchange, ...

lastly, strong experience with ticket logging software is a must.

What you will get back from this company:
- Exposure to their tech
- Hands on opportunities to learn from their most senior teams
- Personal Development projects based on your specific fields of interest
- support for further certifications
- company pension plan

They look forwards to reading your application.

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