Senior Customer Service Advisor

Recruiter
Ascendant Recruitment Limited
Location
Buckinghamshire
Posted
09 Jun 2018
Closes
08 Jul 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Job Description

Senior Customer Service Advisor

Permanent

£22,000

Milton Keynes

An exciting opportunity has emerged to join a busy Customer Experience Team in a successful Milton Keynes organisation. As a member of one of our growing business units, you will be responsible for providing consistent, high quality, pro-active support to customers.

Key responsibilities will include but are not limited to:

  • Providing consistent, high quality, pro-active support to customers.
  • Remain in constant communication with the Account Managers and work closely to deliver an excellent customer experience.
  • Pro-actively improve and develop the growing team.
  • Creatively transforming a customer's requirements into an online advert, including creating a summary description.
  • Responsibility for administering product orders and making them live on the website.
  • Proactively and constructively contributing ideas and challenging the team's processes where potential improvements have been identified.
  • Help manage the team workload ensuring all work is picked up within agreed turnaround.

We are looking for someone with:

  • A keen problem solver with a desire to take ownership to resolve issues.
  • A strong team player who forms positive relationships with both colleagues and customers.
  • You have a proven track record of providing proactive and personalised customer service.
  • Driven to exceed customer's expectations.
  • Strong communication skills.
  • Excellent eye for detail and accuracy.
  • Solid IT skills including Excel, Word and ideally CRM databases.

If you feel you have what it takes, please apply today because we'd love to hear from you!

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

In line with new data protection legislation, we will hold your data for 14 days, and if by that time we have not communicated and put appropriate consent in place, we will delete your data from our systems.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

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