Customer Service Administrator

Recruiter
Sercha
Location
Hinckley
Posted
09 Jun 2018
Closes
01 Jul 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Job Description

Arthur Jackman Associates are working with a leading Manufacturing Company who have asked for our assistance due to their continued growth to locate a Customer Service Administrator to join them.

This is a multi-functional role, one where you will be liaising & ensuring that the customer is satisfied. Furthermore, you will be liaising across all departments to promote exemplary customer service as well as to ensure the products are manufactured and dispatched to the customers’ expectations.

Role: Customer Service Administrator

Location: Hinckley

Salary: £Excellent + Benefits

 

CORE DUTIES:

· Enthuse & emphasise Customer Service & Excellence across the Company as well as to all Customers

· Ensure account information is kept up to date in Enterprise Resource Planning (ERP) software (Sage 50)

· Creating sales orders in ERP software and creating and sending order acknowledgements and pro-forma invoices as appropriate

· Keeping CRM fully up to date – recording sales, lost sales, account information

· Effectively liaising with Commercial Manager

· Obtaining appropriate lead times from Operations and informing the customer

· Working with customers and the Customer Fulfilment Manager to prioritise deliveries

· Acting as the initial point of contact for Distributor warranty claims

· Acting as initial point of contact for distributor enquiries

 

CORE EXPERIENCE:

· Proven experience of having worked in a similar position

· Enthusiastic, organised, confident, diligent & proactive

· Ability to enthuse & emphasise Customer Service & Excellence across the Company as well as to all Customers

· IT Literate with good understanding of Mircosoft Office (especially Excel)

· Experience with Sage 50 Accounts software

· Excellent communication skills at all levels – written &verbal

· Familiar with analysing data and information

 

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