Office Administrator / Customer Service

Location
Sittingbourne
Salary
£15000 - £18000 per annum
Posted
24 Mar 2017
Closes
21 Apr 2017
Ref
00066592
Contact
Recruitment Genius Ltd
Sector
Public Sector
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This UK based B2C and B2B multi-channel company is looking for an enthusiastic individual to join their team. This full-time role is busy and varied and will require you to have excellent customer service skills with an organised and flexible approach towards work.

Duties will include:

- Reconcile invoices to delivery notes and process to ensure timely and accurate payment to supplier
- Processing orders to the workshop
- Assisting the directors in organising meetings / workflow
- Deal with all payroll queries (inc tax queries)
- Complete HMRC administration and other statutory returns
- Ordering supplies
- Monthly payroll processing and administration
- Handle incoming telephone and email enquiries
- Inbound and outbound calls (as well as live chat)
- Speaking to potential customers and closing sales
- Resolving complaints
- Working to quality targets
- Escalating issues where necessary
- Logging calls effectively

Essential skills:

- Proficient in IT
- Knowledge of Sage or Xero
- Good knowledge of Microsoft products

Desired skills:

- Self motivated
- A positive attitude to work
- Previous experience preferable
- Confident personality, great with customers, good telephone manner, high energy.
- Ability to enthuse customers about products and services
- Strong written and verbal communication skills
- The ability to resolve complaints and queries

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