Customer Service Supervisor - Night Shift

Location
London
Salary
£28000 - £35000 per annum
Posted
24 Mar 2017
Closes
21 Apr 2017
Ref
00066585
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
One of the UK's finest suppliers of meat, poultry and game is currently looking for an experienced Night Shift Customer Service Supervisor.

You should speak fluent English and have excellent communication skills and a positive, enthusiastic attitude - as the role involves, processing and organising deliveries, communicating with customers, liaising with transport managers and a close working relationship with their delivery drivers. You will be the point of contact for incoming deliveries and liaise with the forklift team. Whilst being a team player is important, the ability to work on initiative is a fundamental requirement. A second to none work ethic is vital.

Responsibilities Include:
Managing a small team processing high volume delivery orders; raising invoices; dealing with returned goods; being a positive representative of the company and their products; communicating with the daytime head of operations to suggest improvements of systems and processes that will benefit the business.

Projects: Assist in controlling projects to timelines and carrying out duties to assist in the progression of projects, liaising with internal and external contacts to make this happen;

Skills & Experience Required:
- Supervisory or management experience;
- Very accurate with data entry; Thorough and detailed when processing customer orders ensuring that they are always correctly invoiced;
- Methodical and flexible with excellent organisational skills;
- Punctual and reliable - this is of the utmost importance;
- Have the passion, and business acumen to work in a growing retail food market.
- Experience with a wholesale company retailing meat, fruit & veg or other fresh perishable goods would be advantageous.
- Very good command of Excel, Word & Outlook, and the ability to pick up new Software systems with ease
- Articulate communicator, across all levels.

Hours:
Working up to 5 shifts over 7 days;
Full time position - average of 45 - 50 hours per week - excluding 1 hour break;
Shift times are between 21:00 - 07:00; (12:00 - 22:00 Sunday only)

Salary: £12:00 - £15:00 per hour

They offer 28 days annual leave (inclusive of bank holidays), work scheme pension and a friendly, vibrant working environment.

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