Internal Sales Coordinator

Location
Harlow
Salary
£16000 - £18000 per annum
Posted
24 Mar 2017
Closes
21 Apr 2017
Ref
00066541
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Sales
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This specialist company supplies equipment, frozen foods and livefoods required for the correct care of reptiles, amphibians and invertebrates. Customers include many well-known specialist Reptile shops as well as general pet shops, wholesalers, zoos and rescue centres.

As part of the customer care team this role is focused around the inputting and processing of customer orders and queries, in addition to providing after sales support. You will also be required to advise on, and sell, new products and promotions. You will assist the Territory Sales Managers with information about customers as well as helping with general office clerical work.

Key Job Tasks:
- To process orders accurately and efficiently prioritising to meet required deadlines.
- To communicate professionally with customers in writing or by telephone.
- Maximise sales opportunities. E.g. offering alternative products where OOS, special offers, promotions and new products.
- Liaise with Accounts department regarding credit control procedures
- Resolve customer queries and communicate the outcome to the customer in a professional and timely manner.
- Have an understanding of other departments within the company
- Have a good knowledge of how the delivery system works and be able to track and follow up on missing deliveries.
- Understand the office's wider needs and ensure the smooth running i.e. fax & printers are full of paper, ink etc,
- Assist in other areas of the operation as required.

Skills/Attributes/Qualifications:

- You must have a strong focus on providing excellent customer service with previous experience of working in a customer service/call centre environments.
- Computer literate on Microsoft word and data input systems
- Attention to detail.
- Positive work ethic and attitude.
- Ability to build effective relationships and work as part of a team.
- Good communication skills.
- Reading, writing & arithmetic skills.

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