Operations Manager / Client Services

24 Mar 2017
21 Apr 2017
Recruitment Genius Ltd
Public Sector
Contract Type
Full Time
Location: Office Based / Basingstoke, Hampshire
Salary: Negotiable

As Client Services and Operations Manager, you will direct the client-facing division of the business to achieve maximum digital web performance results globally and, at the same time, gain high satisfaction feedback from the company dealers and markets.

Your direct reports will be a team of 15-25 Content Managers. Under this management team, you will have a large multi-lingual account management team covering Europe, Asia Pacific and the Middle East.

The candidate for this role must possess outstanding organisational skills, a natural ability to clearly communicate complex tasks, a passion for introducing and driving new processes and a willingness to work in a dynamic and very past paced environment.

A critical element of this role will be the management of a large account management team. Therefore, your ability to lead, manage, track, measure and report on multiple tasks, will be critical to your success.

The role will include regular conference calls along with bi-monthly face to face meetings with customers across the world to maintain and build upon strong relationships within our markets.

Key Responsibilities:

- Team Management
- Marketing Strategy & Planning
- Management Reporting
- Client Relationship Management
- Problem Resolution & Complaint Handling
- HR & Recruitment
- Monthly KPIs

Qualifications, Key Skills & Experience:

- Minimum of 3 years management experience.
- Passionate about both staff and customer satisfaction.
- Excellent business writing, reporting and documentation skills, including experience of Microsoft Word, Excel and PowerPoint.
- A passion for learning and a willingness to make all efforts to become knowledgeable in all aspects of the Digital world.
- A quick learner able to rapidly adopt new techniques and technologies.
- Proactive, innovative and creative approach to both customer service and digital marketing.
- Outstanding attention to detail across all aspects of the business environment.
- An ability to read data and determine insights.
- Ability to work under pressure in a fast changing environment, with priorities reviewed daily.
- Ability to effectively manage and prioritise multiple work streams; each with independent deadlines.
- Experience in planning and conducting training.
- Ability to discuss and present your work - and that of your colleagues - to any audience with clarity, passion and enthusiasm.
- Ability to work with global stakeholders from different cultures; utilising their multi-lingual Account Managers to facilitate communication where necessary.

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